The top quality of our services and products is a crucial factor in making our company successful. Only if everyone involved in all processes pulls his weight by acting in line with our company’s expectations can our high standard of quality be maintained and improved. To achieve this, we rely upon our quality management system ISO 9001, which we have used since 1992.
Overview of the important development stages:
Enquiries - offers
Enquiries from our customers are handled by our own team of technicians. Their tasks include: Feasibility testing, preparations prior to serial production, sample collections for customers, the provision of technical solutions to customer problems and cost calculation. Depending on the volume and content of a customer enquiry, it is dealt with in accordance with our internal project management regulations.
Our specialist team will involve all relevant company departments in order to find solutions specially tailored to our customers’ requirements. Quality aspects are taken into account a.s.a.p. by primarily using FMEA (failure mode and effects analysis) as well as sample and process analysis methods.
Bought-in parts are tested and authorized following clearly defined testing methods. We endeavour to collaborate with certified suppliers whom we would like to become qualified suppliers. Goods acceptance examinations are carried out while paying utmost attention to safety and, at the same time, keeping the time and costs involved down at an acceptable level.
The production of wiring systems manufactured to customer specifications demands that our production staff be entirely reliable. We foster these skills by regularly providing special training and introduction programs. Our quality standards are ensured by operator inspections, function checks as well as by statistical process monitoring and regular audits.
All our wiring systems undergo a final electrical inspection (100%). We will also thoroughly check the function of any bought-in complex parts or systems (such as display devices or indicator lights) to ensure they can be relied upon 100%.